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Your path to success in Hospitality

Explore the service model that you will find is the foundation of all succesfull hospitality companies.*


  • The one thing that drives customer loyalty
  • How your customer calculates what has value to them
  • Seven steps to create your dream team.

Discover for your self  the principles that are considered best practice in the industry.

*From Ritz Carlton to Starbucks and every successful hospitality business in between.

What People Are Saying:

“I have used Mike for the past ten years in coaching and training my management teams to reach the highest level of service and obtain the best leadership skills – and it works. Mike is very much hands-on and also great for individual coaching as he keeps things simple and easy to understand and practice. I have with great success worked with Mike in building a new strategy and in the process of implementing a “service profit chain culture” at The Blue Planet. ”

Dorte Gleie - Managing Director